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QA-as-a-Service Offering

Defined and launched a productized QA service line: scoped retainers, repeatable onboarding, and a reporting stack that turns automation coverage into a metric clients buy on. Five new client engagements in the first year.

  • Playwright
  • TypeScript
  • Azure DevOps
  • Docker
  • Power BI

Highlights

  • Five new client engagements in the first year of the offering.
  • Productized onboarding cut average time-to-first-test-run from 6 weeks to under 2.
  • Coverage and flake metrics surface in a Power BI report clients can subscribe to.

Overview

A detailed write-up of this engagement is in progress. In the meantime, the description above and the highlights captured the headline results.

What I built

  • Scoped retainers with clear deliverables, so prospects know exactly what they're buying before the first call.
  • A repeatable onboarding kit (CI templates, reporting harness, playbook docs) that turns the first 2 weeks of every engagement into a tee-up rather than a build-from-scratch.
  • A reporting stack — Playwright artifacts piped into Azure DevOps, aggregated into a Power BI workspace — that makes test coverage and flake rate visible to non-engineering stakeholders.

What I'd talk about over a call

Reach out if you'd like to discuss the org-design side of standing this up: pricing the offering, hiring/training the QA team behind it, or the internal change-management that made it stick.